Refund Policy
Last updated: 15 October 2026
All payments to Taler are final and non-refundable. This covers every plan and every currency: USD subscriptions and renewals, wallet top-ups, and Pakistan (PKR) plans paid by bank transfer. Taler is priced low and blogs are delivered as you use them, so we don't refund change of mind, unused blogs or unused time. Failed generations never use up your plan blogs, so you only pay for drafts that complete. The only exceptions are listed in the table below.
| Situation | What happens |
|---|---|
| Subscription payments and renewals (USD) | No refund. Cancel any time: your plan stays active until the end of the period you paid for and does not renew. |
| Wallet top-ups | No refund. The credit stays on your account for use in Taler. |
| Pakistan plans (PKR, bank transfer) | No refund. If we cannot activate a plan you have paid for, we activate it or return that payment. |
| Free trial | Nothing to pay, nothing to refund. |
| Duplicate or mistaken charges | Refunded in full. |
| We cannot provide the service you paid for | Refund or account credit for the affected period, at our choice. |
How to request a refund
Refunds are given only in the cases marked as refunded above, or where the law requires one. To report a duplicate charge, a mistaken charge or a plan we could not activate, email info@optiwebopz.com from your account email within 30 days of the charge, with the date and the amount. We review it and reply by email.
How refunds are paid
- Card payments go back to the original card through Stripe. Your bank usually shows them within 5–10 business days.
- Bank transfers go back by bank transfer to the account you paid from, within 14 days of approval. Bank fees, if any, are deducted.
Nothing in this policy limits a right you have under the law that cannot be waived by agreement. If you dispute a valid charge with your bank or card issuer instead of contacting us, we may suspend the account while the dispute is open.